You receive a "Please Close All Windows" error message even though no windows are open when you run an integration in Integration Manager

Applies to: Dynamics GP 2010

Symptoms


Consider the following scenario. In Integration Manager for Microsoft Dynamics GP, you close all the windows and all the palettes. Then, you run an integration. In this scenario, you receive one of the following error messages, depending on the version of the program that you are running:
Error message 1
Please Close All Windows
Error message 2
Please Close All Windows and Palettes

Cause


This issue occurs when either of the following conditions is true in Microsoft Dynamics GP:
  • A window is not closed.
  • More than one Dynamics.exe process is running.

Resolution


To resolve this issue, follow these steps:
  1. Click Windows, and then click Close All.
  2. Run the integration.
If you continue to receive the error message, follow these steps:
  1. Exit Integration Manager, and then exit Microsoft Dynamics GP.
  2. Open Task Manager, click the Processes tab, and determine whether a Dynamics.exe process is running. If a Dynamics.exe process is running, click Dynamics.exe, and then click End Process.
  3. Restart Microsoft Dynamics GP. Then, restart Integration Manager.
  4. Run the integration.
Note If you continue to receive the error message, restart the workstation.

References


This article was TechKnowledge document 10119.