Error message when you try to print a report in Microsoft Dynamics GP: "Report not found" or "Cannot Open Report"


SYMPTOMS


When you try to print a report in Microsoft Dynamics GP or in Microsoft Business Solutions - Great Plains, you receive one of the following error messages.

Error message 1

Report not found

Error message 2

Cannot Open Report

CAUSE


This problem may occur if the Reports.dic file has been renamed, deleted, or damaged. Therefore, the modified report or the custom report that you are trying to print cannot be found.

RESOLUTION


To resolve this problem, make sure that the Reports.dic file is located where it should be. To do this, follow these steps:
1. Locate the Reports.dic file. To do this, follow these steps:
a. On the Tools menu, point to Setup , point to System , and then click Edit Launch File .
b. If you are prompted for the password, type the system password.
c.

Use the appropriate step:

• In Microsoft Dynamics GP, click Microsoft Dynamics GP in the Edit Launch File window.
• In Microsoft Business Solutions - Great Plains 8.0, click Great Plains in the Edit Launch File window.



     
d. Note the path that appears in the Reports box.
e. Click OK to close the Edit Launch File window.
2. Make sure that the Reports.dic file is located where it should be.
3. If the Reports.dic is missing, restore the file from a backup copy.

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