Customers Not Aging Content provided by Microsoft Applies to: Receivables ManagementReceivables Management Select Product Version All Products TechKnowledge Content Question:When I print the aged trial balance (Reports - Sales - Trial Balance), or run the aging using the Receivables Aging Process window (Routines - Sales - Aging), the process completes, but the customer's balance doesn't age. Everything stays in the current aging bucket.Answer:The customer may not have been assigned a statement cycle. If the records were imported without importing a statement cycle, they will not age.To correct the problem, delete the customer record and import it again, including a value for the statement cycle field. You also can open each customer record in the Customer Maintenance Options window (Cards - Sales - Customer - Options) and select a statement cycle or change the Statement Cycle in the Customer Class and roll down.This article was TechKnowledge Document ID: 9354 Keywords: kbMBSPartner kbMBSMigrate kbRetire BemisKB867010 DISCLAIMER MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, THE RELIABILITY OR THE ACCURACY OF THE INFORMATION THAT IS CONTAINED IN THE DOCUMENTS AND THE RELATED GRAPHICS PUBLISHED ON THIS WEB SITE (THE “MATERIALS”) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS. ------------------------------------------------------------------- Last Updated: 8 Mar 2017 Did this solve your problem? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.