OL2003: shortcut group with quote in name disappears

Summary

Shortcut group with name including quotes (like "isn't technical") are not retained by Outlook after closing & launching Outlook again

Symptoms

After closing Outlook and starting it again, shortcut group disappeared. Shortcuts in this group are also lost.

Cause

The shortcut group name includes a quote (')

Resolution

Do not use quote in shortcut group names

Status

Microsoft is researching this problem and will post more information in this article when the information becomes available.

More Information

  • """ for double-quote (")
  • "amp;" for ampersand (&)

To reproduce problem:
1. at the bottom right of the wunderbar, click on "shortcuts" button 2. click on "Add New Group" 3. name the new group "tes't" (Make sure you insert a quote in the name) 4. close Outlook 5. launch Outlook 6. at the right bottom of the wunderbar, click on "shortcuts" button Actual Results: =============== shortcut group "tes't" disappeared Expected Results: =============== shortcut group "tes't" to be available.
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Properties

Article ID: 875401 - Last Review: - Revision: 1

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