No formal product support is available from Microsoft for this Beta product. For information about how to obtain support for a Beta release, see the documentation that is included with the Beta product files, or check the Web location where you downloaded the release.
The information in this article is provided as-is and is subject to change without notice.
Vendor DisputesIf you are the vendor of a product that you believe has been incorrectly classified, or if you have recently updated the behavior of your program, you can contact our research division with your concerns. The first step in this process is to fill out the vendor dispute form located at the following Microsoft Web site:
If additional information is required, the research team will request this through e-mail, using the contact information that was provided in the form. As soon as the analysis is completed, the research team will respond to the submitter through e-mail with the results. Telephone calls or other direct inquiries are not accepted. We will make every effort to speed up the process and respond in a timely manner.
Decisions about vendor disputes are based on the characteristics of the programs analyzed, the signature criteria, and the detection technology in Windows AntiSpyware (Beta) as of the date of the analysis. Decisions are subject to change if changes are made to these programs over time or as the signature criteria and detection technology that are employed by Windows AntiSpyware (Beta) changes..
If you believe that your program is being mistaken for another program by Windows AntiSpyware (Beta), this may be the case of a false positive. The first step in the process of resolution is to fill out the false positive form located at the following Microsoft Web site:
Analysis Approach and CriteriaMicrosoft's vision is that customers should be empowered to make informed decisions about the software that installs and runs on their PCs, to manage effectively that software while maintaining the quality of their computing experience, and to help protect their privacy. We have published a white paper which provides an overview of the approach and criteria categories currently used by the Microsoft research team to analyze and classify software. For more information, visit the following Microsoft Web site:
Article ID: 892340 - Last Review: 1 Jul 2010 - Revision: 1