- The Bluetooth Support service has not been started.
- The Bluetooth Support service is not configured to use the local administrator account.
For more information about how to troubleshoot Bluetooth connectivity and detection, click the following article number to view the article in the Microsoft Knowledge Base:
The computer is connected to the InternetView the "Troubleshoot problems with Bluetooth enabled devices" topic on the following Windows Online Help and Support Web site:
The computer is not connected to the InternetView the "Troubleshoot problems with Bluetooth enabled devices" topic in Windows Help and Support on the computer's hard disk by following these steps:
- Click Start, and then click Help and Support.
- In the Search Help box or in the Search online Help box, type Troubleshoot problems with Bluetooth enabled devices, and then click Search Help.
- In the list of topics, click Troubleshoot problems with Bluetooth enabled devices.
- Click the link that best describes the problem that you are experiencing.
- Follow the suggestions to troubleshoot the problem that you are experiencing.
- Open the Microsoft Management Console (MMC) snap-in for Services. To do this in Windows Vista, click Start, type services.msc in the Start Search box, and then click Services in the Programs list.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
To open the Microsoft Management Console (MMC) snap-in for Services in Windows XP, click Start, click Run, type services.msc, and then click OK.
- Double-click the Bluetooth Support service.
- If the Bluetooth Support service is stopped, click Start.
- On the Startup type list, click Automatic.
- Click the Log On tab.
- Click Local System account.
- Click OK.
- If you prompted to restart the computer, click Yes.
Article ID: 894035 - Last Review: 30 Oct 2017 - Revision: 2