For more information about .inf file requirements for x64-based computers, visit the following Microsoft Web site:
- Verify that you are using a driver that is designed for an x64-based version of Windows.
- Obtain new or updated drivers that have correctly decorated .inf files. Visit the Windows Update Web site or the device manufacturer's Web site to obtain these drivers.
- Manually decorate the .inf file. However, we do not recommend that you manually decorate the driver .inf file. Instead, we recommend that you contact the device manufacturer for an updated device driver.
Technical support for Windows x64 editionsYour hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
Article ID: 896454 - Last Review: 29 Mar 2017 - Revision: 4