Your computer may restart when you save a picture in Digital Image Suite

SYMPTOMS

When you try to save a picture in Microsoft Digital Image Suite, your computer may restart. Additionally, when you try to open, save, or change an image, the computer may restart. Or, you may receive the following error message:
Bad Pool Header or a Blue Screen Stop error.

CAUSE

This issue may occur if you have Norton GoBack 4.0 installed on a Microsoft Windows XP Service Pack 2 (SP2)-based computer.

WORKAROUND

To work around this issue, use one of the following methods.

Turn off GoBack 4.0

You can try turning off GoBack 4.0 to see if that lets you save files in Digital Image Suite. For more information about how to turn off Norton GoBack 4.0, visit the following Symantec support Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Remove GoBack 4.0 from your computer

You can remove GoBack 4.0 from your computer. This will let Digital Image Suite function correctly. For more information about how to remove Norton GoBack 4.0, visit the following Symantec support Web site:
For more support information about Norton GoBack 4.0, visit the following Symantec Web site:

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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Article ID: 896926 - Last Review: 14 Feb 2017 - Revision: 1

Microsoft Digital Image Suite 10, Microsoft Digital Image Suite 9

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