Except as described in this article, Microsoft does not test or support Microsoft software that's run in conjunction with non-Microsoft hardware virtualization software.
For Microsoft customers who have Premier-level support and who run non-Microsoft hardware virtualization software from vendors with which Microsoft does not have an established support relationship that covers virtualization solutions: Microsoft will investigate potential issues with Microsoft software that's run in conjunction with non-Microsoft hardware virtualization software.
As part of the investigation, Microsoft may require the issue to be reproduced by the customer independently from the non-Microsoft hardware virtualization software. This can be done on Windows Server 2012 R2 with the Hyper-V role installed, the actual hardware platform with the Windows operating system installed directly upon it, or on both. Where issues are confirmed to be unrelated to the non-Microsoft hardware virtualization software, Microsoft will support its software in a manner that is consistent with support provided on a server that has passed Microsoft's "Designed for" or "Certified for" testing criteria. For more information about "Designed for" or "Certified for" hardware, see the following Microsoft website:
For more information about third-party vendors whose virtualization software is associated with the SVVP, see the following Microsoft website:For more information about third-party vendors who will support virtualization software, click the following article number to view the article in the Microsoft Knowledge Base:
Article ID: 897615 - Last Review: 31 Jul 2014 - Revision: 1