- The e-mail account does not have a password specified.
- You click Send/Receive on the Standard toolbar. Then, you return to the message list without entering the user name and the password when you are prompted.
Note The send and receive operations cannot be completed without the user name information and the password information.
- The Log on dialog box is hidden behind the Outlook Express window. Additionally, the Log on dialog box cannot be brought to the foreground.
- Click Cancel.
- Type the user name and the password, and then click OK.
Article ID: 898123 - Last Review: 29 Mar 2017 - Revision: 3