Error message when you try to post an item arrival journal to return some items to stock in Microsoft Dynamics AX 2009: "Quantity ordered cannot be reduced because there are not enough open inventory transactions with the Ordered status"

Applies to: Microsoft Dynamics AX 2009 Service Pack 1

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.
This article applies to Microsoft Dynamics AX for all regions.

Symptoms


You are using the warehouse management process to return WMS controlled items in Microsoft Dynamics AX 2009. When you post an arrival journal to return items to stock, you receive the following error message:
Quantity ordered cannot be reduced because there are not enough open inventory transactions with the Ordered status. The items are purchased, Received or Registered.

This problem occurs if the return quantity is larger than a full pallet quantity.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
  1. Review the changes that are documented in the .xpo file.
  2. Apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2009 or Microsoft Dynamics AX 2009 Service Pack 1 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics AX 2009
File nameFile versionFile sizeDateTimePlatform
Axpatch.exeNot applicable62,31229-Jan-200903:23x86
Kb967115-syp.cabNot applicable10,90029-Jan-200903:24Not applicable
Licensetermsar.rtfNot applicable105,43012-Jun-200809:42Not applicable
Licensetermscs.rtfNot applicable91,18112-Jun-200809:42Not applicable
Licensetermsda.rtfNot applicable101,27712-Jun-200809:42Not applicable
Licensetermsde.rtfNot applicable117,30312-Jun-200809:42Not applicable
Licensetermsen.rtfNot applicable102,69812-Jun-200809:42Not applicable
Licensetermses.rtfNot applicable96,27012-Jun-200809:42Not applicable
Licensetermset.rtfNot applicable103,76912-Jun-200809:42Not applicable
Licensetermsfi.rtfNot applicable108,28012-Jun-200809:42Not applicable
Licensetermsfr.rtfNot applicable128,73012-Jun-200809:42Not applicable
Licensetermshu.rtfNot applicable96,22012-Jun-200809:42Not applicable
Licensetermsis.rtfNot applicable109,43812-Jun-200809:42Not applicable
Licensetermsit.rtfNot applicable116,56012-Jun-200809:42Not applicable
Licensetermsja.rtfNot applicable102,32912-Jun-200809:42Not applicable
Licensetermslt.rtfNot applicable124,66412-Jun-200809:42Not applicable
Licensetermslv.rtfNot applicable105,94912-Jun-200809:42Not applicable
Licensetermsnb-no.rtfNot applicable116,07312-Jun-200809:42Not applicable
Licensetermsnl.rtfNot applicable112,35812-Jun-200809:42Not applicable
Licensetermspl.rtfNot applicable115,77312-Jun-200809:42Not applicable
Licensetermspt-br.rtfNot applicable101,12712-Jun-200809:42Not applicable
Licensetermsru.rtfNot applicable141,29112-Jun-200809:42Not applicable
Licensetermssv.rtfNot applicable114,26212-Jun-200809:42Not applicable
Licensetermsth.rtfNot applicable151,46812-Jun-200809:42Not applicable
Licensetermstr.rtfNot applicable102,18412-Jun-200809:42Not applicable
Licensetermszh-hans.rtfNot applicable100,01112-Jun-200809:42Not applicable
Axsetupsp.exe5.0.593.3651,620,85629-Jan-200903:25x86
Axsetupsp.resources.dll5.0.593.0580,48029-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0572,30429-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0576,38429-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0572,30429-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0576,38429-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0572,30429-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0572,30429-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0576,38429-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0572,28829-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0572,28829-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0572,30429-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0580,48029-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0572,30429-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0572,30429-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0572,28829-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0576,38429-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0576,40029-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0572,28829-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0588,68829-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0572,28829-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0596,86429-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0572,30429-Jan-200903:24x86
Axsetupsp.resources.dll5.0.593.0568,20829-Jan-200903:25x86
Microsoft Dynamics AX 2009 with Service Pack 1
File nameFile versionFile sizeDateTimePlatformSP requirement
Axupdate.exeNot applicable61,27211-Feb-200920:06x86SP1
Kb967115-syp.cabNot applicable9,85911-Feb-200920:06Not applicableSP1
Licensetermsar.rtfNot applicable2,59507-Jan-200906:39Not applicableSP1
Licensetermscs.rtfNot applicable93,32407-Jan-200906:39Not applicableSP1
Licensetermsda.rtfNot applicable103,94707-Jan-200906:39Not applicableSP1
Licensetermsde.rtfNot applicable119,65407-Jan-200906:39Not applicableSP1
Licensetermsen.rtfNot applicable104,52207-Jan-200906:39Not applicableSP1
Licensetermses.rtfNot applicable98,78407-Jan-200906:39Not applicableSP1
Licensetermset.rtfNot applicable104,18907-Jan-200906:39Not applicableSP1
Licensetermsfi.rtfNot applicable106,43607-Jan-200906:39Not applicableSP1
Licensetermsfr.rtfNot applicable133,25107-Jan-200906:39Not applicableSP1
Licensetermshu.rtfNot applicable94,07007-Jan-200906:39Not applicableSP1
Licensetermsis.rtfNot applicable35,12507-Jan-200906:39Not applicableSP1
Licensetermsit.rtfNot applicable118,32107-Jan-200906:39Not applicableSP1
Licensetermsja.rtfNot applicable107,22907-Jan-200906:39Not applicableSP1
Licensetermslt.rtfNot applicable125,42007-Jan-200906:39Not applicableSP1
Licensetermslv.rtfNot applicable107,62207-Jan-200906:39Not applicableSP1
Licensetermsnb-no.rtfNot applicable119,19807-Jan-200906:39Not applicableSP1
Licensetermsnl.rtfNot applicable113,59807-Jan-200906:39Not applicableSP1
Licensetermspl.rtfNot applicable119,21107-Jan-200906:39Not applicableSP1
Licensetermspt-br.rtfNot applicable103,07807-Jan-200906:39Not applicableSP1
Licensetermsru.rtfNot applicable151,25507-Jan-200906:39Not applicableSP1
Licensetermssv.rtfNot applicable118,80407-Jan-200906:39Not applicableSP1
Licensetermsth.rtfNot applicable155,18907-Jan-200906:39Not applicableSP1
Licensetermstr.rtfNot applicable105,02907-Jan-200906:39Not applicableSP1
Licensetermszh-hans.rtfNot applicable101,74307-Jan-200906:39Not applicableSP1
Axsetupsp.exe5.0.1100.91,538,91214-Jan-200902:27x86SP1
Cabextractor.dllNot applicable18,80011-Feb-200920:06x86None
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44014-Jan-200902:27x86None
Axsetupsp.resources.dll5.0.1100.11523,12014-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,33607-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11519,02414-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11519,02414-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82407-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11519,02414-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82407-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11523,12014-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82407-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11519,02414-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82407-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11523,12014-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,84807-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11519,02414-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82407-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11519,02414-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11531,31214-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4518,87207-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11539,50414-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4520,40807-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86None
Axsetupsp.resources.dll5.0.1100.11510,83214-Jan-200902:27x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4515,80007-Jan-200907:05x86None
Cabextractor.dllNot applicable22,38411-Feb-200920:06x64None

Objects that are affected

This hotfix affects the following objects:
  • \Classes\WMSJournalCreateLines\createLines
  • \Classes\WMSArrivalCreateJournal\createWMSJournalTrans
  • \Classes\SalesLineType_ReturnItem\initFromCustInvoiceTrans

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT), and then verify that there is a method whose name is the same as the KB article number of the installed hotfix.

Additionally, you can cross-check the affected objects by viewing the KB967115.txt file against the objects in the AOT. Therefore, you can make sure that the objects are changed correctly in the SYP layer or the GLP layer.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.