Multiple quantities are created for an item ledger entry in Microsoft Dynamics NAV

Applies to: Dynamics NAV 2009

Rapidly Published articles provide information directly from within the Microsoft support organization. The information that is contained herein is created in response to emerging or unique topics, or is intended to supplement other Knowledge Base information.
Microsoft Business Solutions-Navision 4.0 and Microsoft Navision 4.0 are now part of Microsoft Dynamics NAV 4.0. All references to Microsoft Business Solutions-Navision or to Microsoft Navision 4.0 relate to Microsoft Dynamics NAV.
This article applies to Microsoft Dynamics NAV for all regions.

Symptoms


Consider the following scenario:
  • You create two item tracking lines that have serial numbers specified for a SNALL item in the Item Tracking Lines dialog box.
  • You change the serial number in a line to be the same as the serial number in another line.
  • You close the Item Tracking Lines dialog box without leaving the Serial No. field.
In this scenario, Microsoft Dynamics NAV accepts the duplicate serial number and the quantity for the serial number is changed to two. Therefore, multiple quantities are created for an item ledger entry.


This problem occurs in the following products:
  • Microsoft Dynamics NAV 2009 Service Pack 1 (SP1)
  • Microsoft Dynamics NAV 5.0 Service Pack 1 (SP1)
  • Microsoft Dynamics NAV 4.0 Service Pack 3 (SP3)

Resolution


Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV service pack or the next Microsoft Dynamics NAV version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.




Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Navision client users are logged off the system. This includes Microsoft Navision Application Services (NAS) client users. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:
  • The Modify permission for the object that you will be changing.
  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015 object.


Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.
To resolve this problem in Microsoft Dynamics NAV 2009 SP1, change the code in the OnModifyRecord trigger in the Item Tracking Lines form (6510) and in the Item Tracking Lines page (6510) as follows:

Existing code

...
// Delete the following line.
IF NOT TestTempSpecificationExists THEN

MODIFY;

IF (xRec."Lot No." <> "Lot No.") OR (xRec."Serial No." <> "Serial No.") THEN BEGIN
xTempTrackingSpec := xRec;
ItemTrackingDataCollection.UpdateLotSNDataSetWithChange(
xTempTrackingSpec,CurrentSignFactor * SourceQuantityArray[1] < 0,CurrentSignFactor,2);
END;

IF TempItemTrackLineModify.GET("Entry No.") THEN
TempItemTrackLineModify.DELETE;
IF TempItemTrackLineInsert.GET("Entry No.") THEN BEGIN
TempItemTrackLineInsert.TRANSFERFIELDS(Rec);
TempItemTrackLineInsert.MODIFY;
ItemTrackingDataCollection.UpdateLotSNDataSetWithChange(
TempItemTrackLineInsert,CurrentSignFactor * SourceQuantityArray[1] < 0,CurrentSignFactor,1);
END ELSE BEGIN
TempItemTrackLineModify.TRANSFERFIELDS(Rec);
TempItemTrackLineModify.INSERT;
ItemTrackingDataCollection.UpdateLotSNDataSetWithChange(
TempItemTrackLineModify,CurrentSignFactor * SourceQuantityArray[1] < 0,CurrentSignFactor,1);
END;
CalculateSums;
...

Replacement code

...
// Add the following line.
IF NOT TestTempSpecificationExists THEN BEGIN

MODIFY;

IF (xRec."Lot No." <> "Lot No.") OR (xRec."Serial No." <> "Serial No.") THEN BEGIN
xTempTrackingSpec := xRec;
ItemTrackingDataCollection.UpdateLotSNDataSetWithChange(
xTempTrackingSpec,CurrentSignFactor * SourceQuantityArray[1] < 0,CurrentSignFactor,2);
END;

IF TempItemTrackLineModify.GET("Entry No.") THEN
TempItemTrackLineModify.DELETE;
IF TempItemTrackLineInsert.GET("Entry No.") THEN BEGIN
TempItemTrackLineInsert.TRANSFERFIELDS(Rec);
TempItemTrackLineInsert.MODIFY;
ItemTrackingDataCollection.UpdateLotSNDataSetWithChange(
TempItemTrackLineInsert,CurrentSignFactor * SourceQuantityArray[1] < 0,CurrentSignFactor,1);
END ELSE BEGIN
TempItemTrackLineModify.TRANSFERFIELDS(Rec);
TempItemTrackLineModify.INSERT;
ItemTrackingDataCollection.UpdateLotSNDataSetWithChange(
TempItemTrackLineModify,CurrentSignFactor * SourceQuantityArray[1] < 0,CurrentSignFactor,1);
END;

// Add the following line.
END;

// Tab over two space to the left for the following line.
CalculateSums;
...
To resolve this problem in Microsoft Dynamics NAV 5.0 SP1, change the code in the OnModifyRecord trigger in the Item Tracking Lines form (6510) as follows:

Existing code

...
// Delete the following line.
IF NOT TestTempSpecificationExists THEN

MODIFY;

IF (xRec."Lot No." <> "Lot No.") OR (xRec."Serial No." <> "Serial No.") THEN BEGIN
xTempTrackingSpec := xRec;
ItemTrackingDataCollection.UpdateLotSNDataSetWithChange(
xTempTrackingSpec,CurrentSignFactor * SourceQuantityArray[1] < 0,CurrentSignFactor,2);
END;

IF TempItemTrackLineModify.GET("Entry No.") THEN
TempItemTrackLineModify.DELETE;
IF TempItemTrackLineInsert.GET("Entry No.") THEN BEGIN
TempItemTrackLineInsert.TRANSFERFIELDS(Rec);
TempItemTrackLineInsert.MODIFY;
ItemTrackingDataCollection.UpdateLotSNDataSetWithChange(
TempItemTrackLineInsert,CurrentSignFactor * SourceQuantityArray[1] < 0,CurrentSignFactor,1);
END ELSE BEGIN
TempItemTrackLineModify.TRANSFERFIELDS(Rec);
TempItemTrackLineModify.INSERT;
ItemTrackingDataCollection.UpdateLotSNDataSetWithChange(
TempItemTrackLineModify,CurrentSignFactor * SourceQuantityArray[1] < 0,CurrentSignFactor,1);
END;
CalculateSums;
...

Replacement code

...
// Add the following line.
IF NOT TestTempSpecificationExists THEN BEGIN

MODIFY;

IF (xRec."Lot No." <> "Lot No.") OR (xRec."Serial No." <> "Serial No.") THEN BEGIN
xTempTrackingSpec := xRec;
ItemTrackingDataCollection.UpdateLotSNDataSetWithChange(
xTempTrackingSpec,CurrentSignFactor * SourceQuantityArray[1] < 0,CurrentSignFactor,2);
END;

IF TempItemTrackLineModify.GET("Entry No.") THEN
TempItemTrackLineModify.DELETE;
IF TempItemTrackLineInsert.GET("Entry No.") THEN BEGIN
TempItemTrackLineInsert.TRANSFERFIELDS(Rec);
TempItemTrackLineInsert.MODIFY;
ItemTrackingDataCollection.UpdateLotSNDataSetWithChange(
TempItemTrackLineInsert,CurrentSignFactor * SourceQuantityArray[1] < 0,CurrentSignFactor,1);
END ELSE BEGIN
TempItemTrackLineModify.TRANSFERFIELDS(Rec);
TempItemTrackLineModify.INSERT;
ItemTrackingDataCollection.UpdateLotSNDataSetWithChange(
TempItemTrackLineModify,CurrentSignFactor * SourceQuantityArray[1] < 0,CurrentSignFactor,1);
END;

// Add the following line.
END;

// Tab over two space to the left for the following line.
CalculateSums;
...
To resolve this problem in Microsoft Dynamics NAV 4.0 SP3, change the code in the OnModifyRecord trigger in the Item Tracking Lines form (6510) as follows:

Existing code

...
// Delete the following line.
IF NOT TestTempSpecificationExists THEN

TempTrackingSpec.MODIFY;

IF TempItemTrackLineModify.GET(TempTrackingSpec."Entry No.") THEN
TempItemTrackLineModify.DELETE;
IF TempItemTrackLineInsert.GET(TempTrackingSpec."Entry No.") THEN BEGIN
TempItemTrackLineInsert.TRANSFERFIELDS(TempTrackingSpec);
TempItemTrackLineInsert.MODIFY;
END ELSE BEGIN
TempItemTrackLineModify.TRANSFERFIELDS(TempTrackingSpec);
TempItemTrackLineModify.INSERT;
END;

CalculateSums;
...

Replacement code

...
// Add the following line.
IF NOT TestTempSpecificationExists THEN BEGIN

TempTrackingSpec.MODIFY;

// Tab over two spaces for the following lines.
IF TempItemTrackLineModify.GET(TempTrackingSpec."Entry No.") THEN
TempItemTrackLineModify.DELETE;
IF TempItemTrackLineInsert.GET(TempTrackingSpec."Entry No.") THEN BEGIN
TempItemTrackLineInsert.TRANSFERFIELDS(TempTrackingSpec);
TempItemTrackLineInsert.MODIFY;
END ELSE BEGIN
TempItemTrackLineModify.TRANSFERFIELDS(TempTrackingSpec);
TempItemTrackLineModify.INSERT;
END;
// End of the lines.

// Add the following line.
END;

CalculateSums;
...

Prerequisites

You must have one of the following products installed to apply this hotfix:
  • Microsoft Dynamics NAV 2009 Service Pack 1
  • Microsoft Dynamics NAV 5.0 Service Pack 1
  • Microsoft Dynamics NAV 4.0 Service Pack 3

Removal information

You cannot remove this hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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