If you're planning to sell or gift your Windows 10 device or your Xbox One console, make sure you've removed all personal info from it.
Reset a Windows 10 device
Back up any info that you want to save.
Select Start > Settings > Update & Security > Backup > Add a drive, and then choose an external drive.
After you've backed up the info you need, select Start > Settings > Update and security > Recovery.
Under Reset this PC, select Get started, and then follow the instructions on the screen. Resetting your device removes your files, settings, and apps, then reinstalls Windows.
Reset an Xbox One
Remove a device from your Microsoft account
After you've backed up and reset your device, you should remove it from your Microsoft account. Here's how:
- Go to https://account.microsoft.com/devices, sign in, and find the device you want to remove.
- Select Show details to see info for that device.
- Under your device's name, select More actions > Remove.
- Review your device details, select the box for I'm ready to remove this device, then select Remove.
You can then unlink the device from your Microsoft account so it doesn't affect your Microsoft Store device limit:
- Sign in with your Microsoft account at https://account.microsoft.com/devices.
- Find the device you want to remove and select Unlink.
- Review your device details and select Unlink.
- If you received a device that hasn't been reset, you can do a clean install.
- If you lost your Bitlocker key, go to Find my BitLocker recovery key.
- To learn how to rename a device, go to Manage your devices for Microsoft Store.
- If your device was lost or stolen, you can locate and lock it remotely—go to Find and lock a lost Windows device. For a stolen Xbox, go to Find out what to do if your Xbox gets stolen.
- If you're worried about the security of your Microsoft account, go to How to help keep your Microsoft account safe and secure.