Claim approval details in CHIP

Summary

This article outlines who approves your claims, and how to check claim details in the Channel Incentives Platform tool (CHIP) where you may find comments regarding your claim from the Claims Team.

Please note that this article does not apply to Europe, Middle East, and Africa (EMEA) partners.

More Information

Claims are reviewed and approved by the Microsoft Commercial Coop POE Team (COMMPOE). Please allow 3 working days for a claim to be reviewed.

To check your claim details in CHIP:
  1. Open CHIP and log in with your Microsoft Account (previous Live ID) and password. 
  2. Under I Need To… click View Claim Summary.
  3. You can search for the claim in two ways:
    1. Search by claim number
    2. Search by period
  4. Click Search.
  5. Under search results, click the claim number to view claim details.
  6. On the Claim Details check the status of the claim.
  7. In the case of Pending Proof of Execution (POE) and Action Required, check the comments at the bottom of the page for guidance on how to complete your claim.
  8. In the case of Non-Compliant, check the Comments at the bottom of the page for feedback on why the claim was rejected.
  9. Open the MR Activation kit website.
  10. Download Managed Reseller Coop Fund Guidebook. Refer to page 11 for more details on claim requirements.

If you require further clarification about Coop Claims, please write to the COMMPOE Team via commpoe@microsoft.com.
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Article ID: 2950210 - Last Review: 17 Oct 2014 - Revision: 1

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