Outlook 2010 crashes when you click the To button

Symptoms

Microsoft Outlook 2010 crashes when you open a new email message and click the To: button.

If you look in Event Viewer for the following:
Source: Application Error
EventID: 1000

you find that the event description contains parameters that resemble the following error signature:
Application Name: Outlook.exe
Application Version: 14.0.7113.5000
Module Name: Msvcr90.dll
Module Version: 9.0.30729.6161
Offset: 0x00059e89

Cause

In some cases, the fault described in the "Symptoms" section can occur when the Outlook Auto-Complete list is damaged.

Workaround

To work around this issue, clear the Auto Complete list. To do this, follow the steps in the "How to clear the complete AutoComplete list" section in the following Microsoft Knowledge Base article:
2199226 Information about the Outlook AutoComplete list
  

More Information

The AutoComplete list is stored in the nickname cache.
Properties

Article ID: 2958678 - Last Review: 29 Apr 2014 - Revision: 1

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