NOTE: This happens in Dynamics GP 2013 when the Email Preferences / Server Type option in the System Preferences window is set to Exchange. (To open the System Preferences window, click on Tools under Microsoft Dynamics GP, point to Setup, point to System and click on System Preferences.)
1. When the user is prompted with the Exchange Log On window, click on the Advanced Option button, and enter in the login information as shown below for each field in the window:
Email Address: UserID@Domain.com (The user should enter their email address.)
Password: (The user should enter their Network Password.)
Login ID: Ad-domain\User or USERID@Domain.com (The user should enter their domain credentials or local credentials.)
2. Once all three fields of login information have been entered, click OK and then they should be able to login and email successfully.
If using Office 32 bit, the server type in System Preferences window can be set to either MAPI or Exchange.
The Exchange server type only supports XPS and DOCX. PDF is not supported with the Exchange server type.
Article ID: 2961375 - Last Review: 24 Apr 2014 - Revision: 1