Managed Reseller Coop Earnings and Claims have not been received

Summary

This article provides instructions on how to check the status of a Managed Reseller claim in the Channel Incentives Platform tool (CHIP), and how to proceed if the claim has been approved, but not yet paid.

More Information

Coop claims are reviewed and approved by the Microsoft Commercial Coop POE Team (COMMPOE). Please allow 3 working days for a claim to be reviewed.

To check a claim status on the Channel Incentives Platform tool (CHIP) please follow the below steps:
  1. Open CHIP and log in with your Microsoft Account (previous Live ID).
  2. Under I Need To… click View Claim Summary.
  3. You can search for the claim by either of the below:
    1. Search by claim number, for a specific claim.
    2. Select COOP funds earned period and click Search for all submissions under a specified period.
  4. The claim(s) submitted and claim status will be shown under Search Results.


To determine whether action is required to complete the claim, follow the below steps:
  1. Under search results, click the claim number to view claim details.
  2. Under Comments, view comments provided by the Validation team.
  3. Open the MR Activation kit website.
  4. Download Managed Reseller Coop Fund Guidebook, which provides details on claim requirements.
If you require further clarification about Coop Claims, please write to the COMMPOE Team via commpoe@microsoft.com.

If your Coop claim has already been approved, you may contact your ROC for the payment status of the claim, at one of the aliases below:

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Article ID: 2961533 - Last Review: 17 Oct 2014 - Revision: 1

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