Outlook crashes upon start due to a corrupted view

Symptoms

Microsoft Outlook 2013 or Outlook 2010 crashes upon start.

If you then review the events in the Application log you find any of the following crash signatures for Event ID 1000.

Faulting application name Version Faulting module name Version Offset
Outlook.exe 14.0.4760.1000Outlook.exe 14.0.4760.10000001174a
Outlook.exe 14.0.7012.1000Outlook.exe 14.0.7012.1000 0000000000202d0e
Outlook.exe 14.0.7109.5000Outlook.exe 14.0.7109.5000 00b00bab
Outlook.exe 14.0.6117.5001 Outlook.exe 14.0.6117.5001 00af9aac
Outlook.exe 14.0.7166.5000Outlook.exe 14.0.7166.50000x0044BB64
Outlook.exe 14.0.7153.5000Outlook.exe 14.0.7153.50000x00447F04
Outlook.exe 15.0.4701.1000Outlook.exe 15.0.4701.10000x002C11EE
Outlook.exe15.0.4779.1001Outlook.exe15.0.4779.10010x0033B3AA

Cause

This issue may occur as the result of a corrupted view in the affected mailbox.

Resolution

To resolve this issue, run the /cleanviews switch by following these steps.

Note This will clear all custom views from the affected mailbox. All custom views must be recreated.

  1. Exit Outlook.
  2. Open a Run dialog box. To do this, use one of the following procedures, as appropriate for your version of Windows.

    • Windows 10, Windows 8.1 and Windows 8: Press Windows Key + R.
    • Windows 7: Click Start, and then click Run.

  3. In the Run dialog box, type the following, and then press OK..

    Outlook.exe /Cleanviews

More Information

You can following these steps to review the Application log: 

  1. In Control Panel, open Administrative Tools.
  2. Double-click Event Viewer.
  3. In the navigation pane, select Application under Windows Logs.
  4. In the Actions pane, click Filter Current Log.
  5. In the Filter Current Log dialog box, enter 1000 (as shown in the following figure) and then click OK.




Properties

Article ID: 2964409 - Last Review: 11 Mar 2016 - Revision: 1

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