In the event that Microsoft support cannot resolve your issue during the chat session, a new support ticket will be created automatically. The Live Chat button will not be functional (i.e. greyed out) if agents are unavailable to provide support.
You can enter tickets in any of the languages the tool has been translated and a ticket can be raised at any time. Please note that Microsoft Support aims to resolve tickets opened either via Live Chat or Submit a Ticket within 3 business days.
To contact the Microsoft Support from the Partner Incentive Experience, please follow the steps listed below:
- Log into the Partner Incentive Experiencewith your Microsoft account.
- Click on Support.
- Click on any of the following buttons to get support:
- Submit a ticket
- Chat agent online
Note: Using the Contact Microsoft Support button requires you to login into the MPN site using a valid Microsoft Partner Network login. If you do not have a valid Microsoft Partner Network login or are having problems logging in to MPN, you can get more information or assistance from the MPN Support site.
Article ID: 2969992 - Last Review: 25 Apr 2017 - Revision: 2