Chkdsk report errors when a snapshot creation is running in Windows

This article describes an issue that occurs when a snapshot creation is running in Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows 8, or a Windows Server 2012. The issue is resolved in a hotfix that is described in this article and has a prerequisite.

Symptoms

Consider the following scenario:

  • You run the following command on a Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows 8, or a Windows Server 2012-based computer:
    CHKDSK /Scan <Drive_Letter>:
  • Then you create a transient snapshot on a thin provisioned volume at the same time.
In this scenario, chkdsk reports errors on the drive if the snapshot runs within the second phase of chkdsk. However, when the snapshot is complete, everything is fine again, and chkdsk does not report any errors.

Resolution

To resolve this issue in Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2, install update rollup 2975719, or install the hotfix that is described in the "Hotfix information" section.

To resolve this issue in Windows RT, Widows 8, and Windows Server 2012, install update rollup 2975331, or install the hotfix that is described in the "Hotfix information" section.

Update information for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2975719 August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Update information for Windows RT, Windows 8 and Windows Server 2012

For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2975331 August 2014 update rollup for Windows RT, Windows 8, and Windows Server 2012

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_volume.inf_31bf3856ad364e35_6.3.9600.17215_none_aaa3131817750245.manifest
File versionNot applicable
File size2,100
Date (UTC)19-Jun-2014
Time (UTC)01:15
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_volume.inf_31bf3856ad364e35_6.3.9600.17215_none_06c1ae9bcfd2737b.manifest
File versionNot applicable
File size2,104
Date (UTC)19-Jun-2014
Time (UTC)02:27
Additional files for Windows RT 8.1
File propertyValue
File nameArm_volume.inf_31bf3856ad364e35_6.3.9600.17215_none_aaa585701772210b.manifest
File versionNot applicable
File size2,100
Date (UTC)19-Jun-2014
Time (UTC)03:27

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_volume.inf_31bf3856ad364e35_6.2.9200.21139_none_132654c0e66c7482.manifest
File versionNot applicable
File size2,100
Date (UTC)05-Jun-2014
Time (UTC)13:21
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_volume.inf_31bf3856ad364e35_6.2.9200.21139_none_6f44f0449ec9e5b8.manifest
File versionNot applicable
File size2,104
Date (UTC)05-Jun-2014
Time (UTC)15:53
Additional files for Windows RT
File propertyValue
File nameArm_volume.inf_31bf3856ad364e35_6.2.9200.17047_none_129259cdcd55dcc1.manifest
File versionNot applicable
File size2,100
Date (UTC)04-Jul-2014
Time (UTC)04:56
PlatformNot applicable
Properties

Article ID: 2974325 - Last Review: 15 Aug 2014 - Revision: 1

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