- You install update 2670838 on a computer that is running Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, Windows Server 2012, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1.
- You try to run graphics software or an application that has the hardware acceleration feature disabled. In other words, the application uses software rendering instead of GPU rendering.
- The application uses Windows Advanced Rasterization Platform (WARP) for software rendering.
This update is also available to be obtained from Windows Update or Microsoft Download Center for Windows 7 or Windows Server 2008 R2. Before you install this update, check the prerequisite of this update.
For Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2
For Windows 8, Windows RT, and Windows Server 2012
For Windows 7 and Windows Server 2008 R2
Method 1: Windows UpdateThis update is available from Windows Update.
Method 2: Microsoft Download Center
|All supported x86-based versions of Windows 7||Download the package now.|
|All supported x64-based versions of Windows 7||Download the package now.|
|All supported x64-based versions of Windows Server 2008 R2||Download the package now.|
PrerequisitesTo apply this update, you must be running in Windows 7 SP1 or Windows Server 2008 R2 SP1.
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
Registry informationTo apply this update, you do not have to make any changes to the registry.
Restart requirementYou may have to restart the computer after you apply this update.
Update replacement informationThis update does not replace a previously released update.
Article ID: 2978092 - Last Review: 9 Sep 2014 - Revision: 1