- You install a PCL6 version 3 printer driver on a computer that is running Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, Windows Server 2012, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1.
- You try to print a chart in a Microsoft Excel Worksheet from the PCL6 version 3 driver-based printer. Or, You try to print a PDF file or other graphic document to a large format paper size.
Before you install this hotfix, check the prerequisite of the hotfix.
The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.
Update for Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012The following update rollup is available.
For Windows 8.1 or Windows Server 2012 R2Get update rollup 2995388
For Windows 8 or Windows Server 2012Get update rollup 2995387
Hotfix for Windows 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must first install update 2919355 in Windows 8.1 or Windows Server 2012 R2, or you must first install SP1 in Windows 7 or Windows 2008 R2. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirementYou may have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
Article ID: 2979583 - Last Review: 31 Oct 2014 - Revision: 1