Outlook 2013 crash on corrupt calendar items with June 2014 Update

Symptoms

When launching Microsoft Outlook 2013 connecting to Outlook.com, the application crashes or closes unexpectedly. If you review the application event log, you will find the following crash signature details:
  • Event 1000

    Faulting application name: OUTLOOK.EXE
    version: 15.0.4623.1000
    Faulting module name: pstprx32.dll
    version: 15.0.4621.1000
    Fault offset: a8608


Cause

This problem is caused by a known issue when attempting to synchronize a corrupt calendar item from Outlook.com, with the following Outlook 2013 update installed:

2881040 Hotfix 2881040 for Outlook 2013 June 10, 2014 (Outlook-x-none.msp)


Resolution

The steps to resolve this issue depend on your type of Office 2013 installation.

To see whether you are using a Click-to-Run installation of Office 2013, click the File tab in Outlook and then click Office Account . If you see " Office Updates " under Product Information , as shown in the following figure, you are using a Click-to-Run installation of Office.



If you do not see "Office Updates" under Product Information, you have an MSI installation of Office 2013.

  • Resolution for MSI installation

    This issue is fixed in the Outlook 2013 hotfix package that is dated July 8, 2014. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 

    2882991 Hotfix KB2882991 for Outlook 2013 July 8, 2014 (Outlook-x-none.msp)

  • Resolution for Click-to-Run installation

    The following version of Office 2013 Click-to-Run fixes this issue:

    15.0.4631.1002

    To see the latest version information for Click-to-run installations, click Update Options, and then click View Updates.

    For more information about click-to-Run updates, go to the following Microsoft Office article:

    Microsoft Office 2013 Click-to-Run virtualization


More Information

You can use the following steps to review the application event log:

  1. In Control Panel, open Administrative Tools.
  2. Double-click Event Viewer.
  3. In the left pane, select Application under Windows Logs.
  4. In the Actions pane, click Filter Current Log.
  5. In the Filter Current Log dialog box, enter 1000 and then click OK.


Properties

Article ID: 2980691 - Last Review: 11 Jul 2014 - Revision: 1

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