Excel 2013 or Word 2013 crashes on close after using the Insert menu

Symptoms

Microsoft Excel 2013 or Microsoft Word 2013 may crash on exit after certain actions, such as using the Insert menu.

If you then review the events in the Application Event log you find any of the following crash signatures for Event ID 1000 .

For Microsoft Excel 2013

Faulting
application
name
Version Faulting
module
name
Version Offset
Excel.exe 15.0.4623.1000osf.dll 15.0.4623.1000 0x00016033
Excel.exe 15.0.4621.1000 osf.dll 15.0.4609.1000 0x0000000000006D89
Excel.exe 15.0.4615.1000 osf.dll 15.0.4609.10000x0000000000006D89
Excel.exe 15.0.4605.1000 osf.dll 5.0.4603.10000x00015F8D
Excel.exe 15.0.4569.1504osf.dll 15.0.4569.15040x00015C8B

For Microsoft Word 2013

Faulting
application
name
Version Faulting
module
name
Version Offset
Winword.exe 15.0.4569.1504osf.dll 15.0.4569.1504 0x00015C8B
Winword.exe 15.0.4623.1000osf.dll 15.0.4609.10000x0000000000006D89
Winword.exe 15.0.4623.1000 osf.dll 15.0.4609.10000x00015FA1
Winword.exe 15.0.4615.1000osf.dll 15.0.4609.10000x0000000000006D89
Winword.exe 15.0.4609.1000osf.dll 15.0.4615.10000x00015FC9

Note There may be other crash signatures related to this issue. Therefore, if you find a crashing event for Winword.exe or Excel.exe where the crashing module name is Osf.dll, we recommend following the resolution below.



Cause

This has been identified as a problem in a DownloadManager (osf.dll) component of Microsoft Office 2013.

Resolution

This issue is fixed in the Office 2013 hotfix package KB2825683 that is dated July 8, 2014. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 

2825683 Hotfix KB2825683 for Office 2013 July 8, 2014 (Osfclient-x-none.msp)  

More Information

You can use the following steps to review the Application event log:

  1. In Control Panel, open Administrative Tools .
  2. Double-click Event Viewer .
  3. In the left pane, select Application under Windows Logs .
  4. In the Actions pane, click Filter Current Log .
  5. In the Filter Current Log dialog box, enter 1000 (as shown in the following figure) and then click OK .




Properties

Article ID: 2981768 - Last Review: 10 Jul 2014 - Revision: 1

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