Excel 2013 crashes when working on multiple workbooks

Symptoms

While you are working with multiple Excel workbooks, Microsoft Excel 2013 crashes when you are interacting with one of editor windows shortly before the workbook owning this editor window is closed.

When you examine your Application event log, you find an event (Event ID = 1000) with a crash signature that matches one of the following.

Application NameApplication VersionModule Name Module VersionOffset
Excel.exe15.0.4517.1004Excel.exe15.0.4517.10040x00A83E00
Excel.exe15.0.4569.1504Excel.exe15.0.4569.15040x00A8FEBF
Excel.exe15.0.4605.1000Excel.exe15.0.4605.10000x00A8FD81
Excel.exe15.0.4535.1507Excel.exe15.0.4535.15070x00A86CAD
Excel.exe15.0.4551.1003Excel.exe15.0.4551.10030x00A86D07

Cause

This problem is caused by a known issue in certain builds of Microsoft Excel 2013.

Resolution

If you find a crash signature in your Application event log that matches one of the signatures in the table in the System section, please install the latest update for Excel. The method of updating depends on whether you have a Click-to-Run installation of Office or an MSI installatin of Office.

To see whether you are using a Click-to-Run installation of Office 2013, click the File tab in Excel and then click Account. If you see "Office Updates" under Product Information, as shown in the following figure, you are using a Click-to-Run installation of Office.



If you do not see "Office Updates" under Product Information, you have an MSI installation of Office 2013.

The latest updates for Office can be found using the following links:


More Information

Note The following crash signatures have not been correlated to reproducible steps that cause the crash. Crash signatures are based on a combination of the different elements listed in the signature data. So, if you find one of these crash signatures in your application event log (or the crash is deteced by the OffCAT tool), then the update recommended by this article has a very high chance of stopping these particular crashes on your computer.
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Article ID: 2981959 - Last Review: 3 Jul 2014 - Revision: 1

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