"An unknown error occurred"."An unknown error has occurred".
- NOTE: this is a generic error message and may have several causes.
- Most common, either there is a 'Reply To' address setup, that doesn't exist in the address book.
- Or the report or document is pulling data that has special characters in it
- Or the data is invalid.
Verify that all of the addresses listed in the 'Have replies sent to' are valid and exist in the mail address book. If not, remove them and try the emailing of the document or report again, which should now work successfully.
Note: If emailing a document or report from the Financial or Purchasing series, verify also under that series' 'E-mail Setup' window, that the 'Have Replies Sent To' addresses are also valid and exist in the mail address book.
Article ID: 2981992 - Last Review: 2 May 2017 - Revision: 6