- You are using Microsoft Outlook 2013 version 15.0.4569.1506 or a later version.
- You are connecting to a Microsoft Exchange Server 2016 or Microsoft Exchange Server 2013 Service Pack 1 (SP1) mailbox by using the MAPI over HTTP transport protocol.
- On your Outlook client computer, you have a proxy enabled that has your own domain listed as an exception.
In this scenario, Outlook cannot connect to Exchange Server, and the Status Bar in Outlook displays "DISCONNECTED."
Option 1Remove your own domain name from the exceptions in the proxy settings. To do this follow these steps:
- In Internet Explorer, click Tools, and then click Internet Options.
- On the Connections tab, click LAN Settings.
- In the Proxy Server section, click Advanced.
- In the Exceptions section, remove your domain.
- Click OK three times.
Option 2Disable MAPI over HTTP. To do this, follow these steps:
- Exit Outlook if it is running.
- Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows:
- Windows 8: Press Windows Key + R to open the Run dialog box, type regedit.exe, and then click OK.
- Windows 7 or Windows Vista: Click Start, type regedit.exe in the search box, and then press Enter.
- In Registry Editor, locate and then click the following registry subkey:
- On the Edit menu, point to New, then select DWORD Value.
- Type MapiHttpDisabled as the name of the DWORD Value, and then press Enter.
- Right-click MapiHttpDisabled, and then click Modify.
- In the Value data box, type 1, and then click OK.
Note The MapiHttpDisabled registry value is intended for testing only.
Article ID: 2986802 - Last Review: 1 Oct 2015 - Revision: 1