- Office Personal Premium with Office 365 Services
- Office Home and Business Premium with Office 365 Services
- Office Professional with Office 365 Services
To troubleshoot Microsoft account issues, go to the Microsoft account troubleshooting page. The account may be blocked or suspended, and this prevents you from redeeming the Office offer that's associated with it.
If there is an issue that can't be resolved with the Microsoft account that you have provided, you can create a new account or use another existing Microsoft account to redeem the Office offer. Remember which Microsoft account that you use to redeem your Office offer. This is important because you will have to sign in when you access your Office account in order to provision some of the additional services and to access links for reinstalling Office in case of a Windows reset on your device.
Article ID: 2987443 - Last Review: 7 Oct 2014 - Revision: 1