Error setting up Office Premium offer

Symptoms

When you are setting up a preinstalled version of Microsoft Office Premium, you receive an error that prevents you from completing the Office setup. This error only occurs in the Office setup that is associated with the following versions:

  • Office Personal Premium with Office 365 Services
  • Office Home and Business Premium with Office 365 Services
  • Office Professional with Office 365 Services 

An error code is displayed together with a correlation ID that may be useful in troubleshooting and obtaining help. 

Cause

Depending on the error code, the cause may be related to services or to setting up Office on this particular device. In this case, the errors that you receive may be generic. Errors that are specific to the Office Premium setup process itself have more specific resolutions.  

Resolution

Search Support for the specific Office error code that was returned. You can also search the community support forums for potential causes and solutions. See the "More information" section for more information.

More Information

Search Office Support Knowledge Base (KB) articles: http://office.microsoft.com/support/
Search Office Community Support: http://answers.microsoft.com
Properties

Article ID: 2987470 - Last Review: 7 Oct 2014 - Revision: 1

Feedback