Microsoft Dynamics NAV 2009 web services leak memory

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

Microsoft Dynamics NAV 2009 web services leak memory. This problem occurs in the following products:
  • Microsoft Dynamics NAV 2009 R2
  • Microsoft Dynamics NAV 2009 Service Pack 1

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.

How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

Step 1: Replace the files in the Microsoft Dynamics NAV Classic Client installation

In the Microsoft Dynamics NAV Classic Client installation, replace the following files by using the hotfix or the update file.
File nameFile versionFile sizeDateTimePlatform
Dbm.dll6.0.37706.0313,99216-Aug-201416:46x86
Fin.exe6.0.37706.012,622,98416-Aug-201416:36x86
Finhlink.exe6.0.37706.0453,26416-Aug-201416:46x86
Finsql.exe6.0.37706.012,759,18416-Aug-201416:36x86
Microsoft.dynamics.nav.dotnetbridge.dll6.0.37706.0208,58416-Aug-201416:36x86
Microsoft.dynamics.nav.transformation.reporting.dll6.0.37706.0114,91216-Aug-201416:36x86
Nc_netb.dll6.0.37706.017,55216-Aug-201416:46x86
Nc_tcp.dll6.0.37706.019,60016-Aug-201416:46x86
Nc_tcps.dll6.0.37706.026,25616-Aug-201416:46x86
Ndbcs.dll6.0.37706.01,141,38416-Aug-201416:46x86
Slave.exe6.0.37706.039,04816-Aug-201416:46x86


To replace the existing Microsoft Dynamics NAV files, follow these steps:
  1. Close the Microsoft Dynamics NAV Classic Client.
  2. Locate the Microsoft Dynamics NAV Classic Client installation directory. The Microsoft Dynamics NAV Classic Client is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\Classic
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Classic Client installation directory.
  5. Click Yes to overwrite the files in the directory.

Step 2: Replace the files in the Microsoft Dynamics NAV RoleTailored client installation

In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files by using the hotfix or the update file.
File nameFile versionFile sizeDateTimePlatform
Microsoft.dynamics.framework.patterns.dll1.3.10803.168372,48816-Aug-201406:30x86
Microsoft.dynamics.framework.ui.dll1.3.10803.1683711,44816-Aug-201406:30x86
Microsoft.dynamics.framework.ui.mapping.dll1.3.10803.1683105,25616-Aug-201406:30x86
Microsoft.dynamics.framework.ui.navigation.dll1.3.10803.168335,63216-Aug-201406:30x86
Microsoft.dynamics.framework.ui.ux2006.dll1.3.10803.168392,96816-Aug-201406:30x86
Microsoft.dynamics.framework.ui.ux2006.winforms.dll1.3.10803.168368,40816-Aug-201406:30x86
Microsoft.dynamics.framework.ui.windows.dll1.3.10803.168384,77616-Aug-201406:30x86
Microsoft.dynamics.framework.ui.winforms.controls.dll1.3.10803.16832,222,91216-Aug-201406:30x86
Microsoft.dynamics.framework.ui.winforms.dll1.3.10803.16831,174,31216-Aug-201406:30x86
Microsoft.dynamics.nav.client.builder.dll6.0.37706.0215,76016-Aug-201416:36x86
Microsoft.dynamics.nav.client.exe6.0.37706.0150,20016-Aug-201416:36x86
Microsoft.dynamics.nav.client.serviceconnection.dll6.0.37706.0113,37616-Aug-201416:36x86
Microsoft.dynamics.nav.client.ui.dll6.0.37706.0551,61616-Aug-201416:36x86
Microsoft.dynamics.nav.client.winforms.dll6.0.37706.0363,21616-Aug-201416:36x86
Microsoft.dynamics.nav.client.winforms.tlbNot Applicable2,68016-Aug-201413:11Not Applicable
Microsoft.dynamics.nav.language.dll6.0.37706.02,022,08016-Aug-201416:36x86
Microsoft.dynamics.nav.types.dll6.0.37706.0596,66416-Aug-201416:36x86
Microsoft.dynamics.nav.watson.dll6.0.37706.043,70416-Aug-201416:36x86
Microsoft.office.interop.outlook.dll10.0.4504.0395,96816-Aug-201416:47x86


To replace these files, follow these steps:
  1. Close the Microsoft Dynamics NAV RoleTailored client.
  2. Locate the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.
  5. Click Yes to overwrite the files in the directory.

Step 3: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file.
File nameFile versionFile sizeDateTimePlatform
Httpcfg.exe5.2.3790.023,18416-Aug-201416:46x86
Microsoft.dynamics.nav.language.dll6.0.37706.02,022,08016-Aug-201416:36x86
Microsoft.dynamics.nav.ncl.dll6.0.37706.0641,72016-Aug-201416:36x86
Microsoft.dynamics.nav.server.exe6.0.37706.0142,00816-Aug-201416:36x86
Microsoft.dynamics.nav.service.dll6.0.37706.0150,20816-Aug-201416:36x86
Microsoft.dynamics.nav.service.runtime.dll6.0.37706.076,49616-Aug-201416:36x86
Microsoft.dynamics.nav.service.webservices.dll6.0.37706.0150,23216-Aug-201416:36x86
Microsoft.dynamics.nav.types.dll6.0.37706.0596,66416-Aug-201416:36x86
Microsoft.dynamics.nav.watson.dll6.0.37706.043,70416-Aug-201416:36x86
Nclcsrt.etxNot Applicable90,32916-Aug-201408:50Not Applicable
Nclcsrt.stxNot Applicable92,12816-Aug-201408:50Not Applicable
Nclcsrts.dll6.0.37706.01,459,34416-Aug-201416:46x86
Ndbcs.dll6.0.37706.01,141,38416-Aug-201416:46x86


To replace these files, follow these steps:
  1. Stop the Microsoft Dynamics NAV Server.
  2. Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\Service
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.
  5. Click Yes to overwrite the files in the directory.
  6. Start the Microsoft Dynamics NAV Server.

Step 4: Replace the files in the Microsoft Dynamics NAV Database Server installation

If you have Microsoft Dynamics NAV Database Server installed, replace the following files in the Microsoft Dynamics NAV Database Server installation by using the hotfix or the update files.
File nameFile versionFile sizeDateTimePlatform
Atl71.dll7.10.3077.095,88016-Aug-201416:47x86
Dbm.dll6.0.37706.0313,99216-Aug-201416:46x86
Fin.etxNot Applicable190,02016-Aug-201408:20Not Applicable
Fin.stxNot Applicable220,55916-Aug-201408:20Not Applicable
Hotcopy.exe6.0.37706.0928,40016-Aug-201416:47x86
Navdbmsnapin.mscNot Applicable63,13017-Nov-200922:00Not Applicable
Ndsm.dll6.0.37706.0564,36016-Aug-201416:47x86
Ndsmcontrol.dll6.0.37706.0431,25616-Aug-201416:47x86
Server.exe6.0.37706.01,166,99216-Aug-201416:47x86
Slave.exe6.0.37706.039,04816-Aug-201416:46x86
Stopsrv.exe6.0.37706.0745,10416-Aug-201416:47x86


Note If you are running the SQL Server option, skip this step.

To replace the files, follow these steps.
  1. Stop the Microsoft Dynamics NAV Database Server.
  2. Locate the Microsoft Dynamics NAV Database Server installation directory. The Microsoft Dynamics NAV Database Server is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\Database Server
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded to the Microsoft Dynamics NAV Database Server installation directory.
  5. Click Yes to overwrite the files in the installation directory.
  6. Start the Microsoft Dynamics NAV Database Server.

Step 5: Replace the files in the Microsoft Dynamics NAV Application Server installation

If you have Microsoft Dynamics NAV Application Server installed, replace the following files in the Microsoft Dynamics NAV Application Server installation by using the hotfix or the update files.
File nameFile versionFile sizeDateTimePlatform
Dbm.dll6.0.37706.0313,99216-Aug-201416:47x86
Nas.exe6.0.37706.02,219,65616-Aug-201416:36x86
Nassql.exe6.0.37706.02,329,23216-Aug-201416:36x86
Ndbcs.dll6.0.37706.01,141,38416-Aug-201416:47x86
Slave.exe6.0.37706.039,04816-Aug-201416:47x86


To replace the files, follow these steps.
  1. Stop the Microsoft Dynamics NAV Application Server.
  2. Locate the Microsoft Dynamics NAV Application Server installation directory. The Microsoft Dynamics NAV Application Server is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\Application Server
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.
  5. Click Yes to overwrite the files in the directory.
  6. Start the Microsoft Dynamics NAV Application Server.

Step 6: Replace the files in the Microsoft Dynamics NAV SDK installation

If you have Microsoft Dynamics NAV SDK installed, replace the following files.
File nameFile versionFile sizeDateTimePlatform
Cf.hNot Applicable57,95016-Aug-201413:10Not Applicable
Cfront.dll6.0.37706.01,432,20816-Aug-201416:46x86
Cfront.ocx6.0.37706.0113,29616-Aug-201416:46x86
Cfrontsql.dll6.0.37706.01,646,22416-Aug-201416:46x86
Libload.cNot Applicable31,71816-Aug-201407:16Not Applicable
Microsoft.dynamics.nav.cfront.cfrontdotnet.dll6.0.37706.0183,00016-Aug-201416:36x86
Microsoft.dynamics.nav.cfront.cfrontdotnet.xmlNot Applicable443,04516-Aug-201407:34Not Applicable
Sample.cNot Applicable28,71816-Aug-201407:16Not Applicable
Sample.exe6.0.37706.033,42416-Aug-201416:46x86


To replace the files, follow these steps.
  1. Locate the Microsoft Dynamics NAV SDK installation directories. The Microsoft Dynamics NAV SDK is usually installed in the following directories:
    C:\Program Files\Microsoft Dynamics NAV\60\SDK\CFRONT
    C:\Program Files\Microsoft Dynamics NAV\60\SDK\Communication Components
    C:\Program Files\Common Files\Microsoft Dynamics NAV\Communication Component
  2. Choose the SDK to update, either C/Front or Communication Components.
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the appropriate Microsoft Dynamics NAV SDK installation directory.
  5. Click Yes to overwrite the files in the directory.
Note If you downloaded a hotfix or an update for the communication components, you must register the .dll files individually.

Step 7: Replace the files in the Microsoft Dynamics NAV ODBC driver installation

If you have the Microsoft Dynamics NAV ODBC driver installed, replace the following files in the Microsoft Dynamics NAV ODBC driver installation.
File nameFile versionFile sizeDateTimePlatform
Cfront.dll6.0.37706.01,432,20816-Aug-201416:47x86
Dbm.dll6.0.37706.0313,99216-Aug-201416:47x86
Nc_netb.dll6.0.37706.017,55216-Aug-201416:47x86
Nc_tcp.dll6.0.37706.019,60016-Aug-201416:47x86
Nc_tcps.dll6.0.37706.026,25616-Aug-201416:47x86
Nodbc.dll6.0.37706.02,144,90416-Aug-201416:47x86
Nodbc.xmlNot Applicable1,20917-Nov-200921:59Not Applicable
Nodbccfg.cfg6.0.37706.0726,01616-Aug-201408:24Not Applicable
Nodbccfg.xmlNot Applicable2,53808-Jan-201320:59Not Applicable
Slave.exe6.0.37706.039,04816-Aug-201416:47x86


To replace the files, follow these steps.
  1. Locate the Microsoft Dynamics NAV ODBC driver installation directory. The Microsoft Dynamics NAV ODBC driver is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\ODBC
  2. Copy the files that you downloaded.
  3. Paste the files that you downloaded into the Microsoft Dynamics NAV ODBC driver installation directory.
  4. Click Yes to overwrite the files in the directory.

Step 8: Replace the Communication Component

Replace the following files.
File nameFile versionFile sizeDateTimePlatform
Msmqbusadapter.dll6.0.37706.0284,32016-Aug-201416:47x86
Npipebusadapter.dll6.0.37706.0257,69616-Aug-201416:47x86
Nscomcom2.dll6.0.37706.0238,22416-Aug-201416:47x86
Socketbusadapter.dll6.0.37706.0282,27216-Aug-201416:47x86


To replace the files, follow these steps.
  1. Locate the Communication Component directory. The communication component is usually installed in the following directory:
    C:\Program Files\Common Files\Microsoft Dynamics NAV\Communication Component
  2. Copy the files that you downloaded.
  3. Paste the files that you downloaded into the Microsoft Dynamics NAV Communication Component directory.
  4. Click Yes to overwrite the files in the directory.

Step 9: Replace the files in the Microsoft Dynamics NAV Automated Data Capture System (ADCS) installation

If you have Automated Data Capture System (ADCS) installed, replace the following files in the Automated Data Capture System installation by using the hotfix files.
File nameFile versionFile sizeDateTimePlatform
Navisionvt100plugin.exe6.0.37706.077,48016-Aug-201416:36x86
Vt100_w2k_and_otherclients.xslNot Applicable1,53617-Nov-200921:46Not Applicable
Vt100_xphyperterminal.xslNot Applicable1,75217-Nov-200921:46Not Applicable


To replace the files, follow these steps:
  1. Copy the files in the ADCS folder from the files that you downloaded.
  2. Paste the files into the Automated Data Capture System installation directory. Automated Data Capture System is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\Automated Data Capture System
  3. Click Yes to overwrite the files in the directory.

Step 10: Replace the Mail

Replace the following files.
File nameFile versionFile sizeDateTimePlatform
Microsoft.navision.mail.dll7.3.0.131,40816-Aug-201416:36x86
Microsoft.navision.mail.tlbNot Applicable4,01616-Aug-201409:37Not Applicable


To replace the files, follow these steps.
  1. Copy the files that you extracted from the hotfix files to the following folder:
    %ProgramFiles%\Common Files\Microsoft Dynamics NAV\Mail
  2. Register the new Microsoft.Navision.Mail.dll assembly through the Assembly Registration tool (Regasm.exe) by using the following command:
    regasm /codebase /tlb:Microsoft.Navision.Mail.tlb Microsoft.Navision.Mail.dll
    For example, you can make sure that the Regasm.exe file is in the Mail folder mentioned in step 1, open the command prompt, change the directory to "C:\Program Files (x86)\Common Files\Microsoft Dynamics NAV\Mail", and then run the following command to register the Microsoft.Navision.Mail.dll assembly:
    RegAsm.exe /codebase /tlb:Microsoft.Navision.Mail.tlb Microsoft.Navision.Mail.dll

Prerequisites

You must have one of the following products installed to apply this hotfix:
  • Microsoft Dynamics NAV 2009 R2
  • Microsoft Dynamics NAV 2009 Service Pack 1
Special note for Microsoft Dynamics NAV 2009 Service Pack 1
Before you apply this hotfix to a Microsoft Dynamics NAV 2009 Service Pack 1 installation, make sure that the current Microsoft Dynamics NAV 2009 SP1 installation has build number 32074 or a later build number. For more information, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:
PartnerCustomer
If the build number of the current Microsoft Dynamics NAV 2009 Service Pack 1 installation is less than 32074, you must perform one of the following steps before you can install this hotfix:
  • Install hotfix 2496107. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

    2496107 Platform hotfix resource files for Microsoft Dynamics NAV 2009 Service Pack 1

  • Perform a solution upgrade to Microsoft Dynamics NAV 2009 R2. For more information about how to perform a solution upgrade from Microsoft Dynamics NAV 2009 Service Pack 1 to Microsoft Dynamics NAV 2009 R2, visit the following Microsoft website:
For information about how to find the build number in Microsoft Dynamics NAV, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:
PartnerCustomer

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 2991641 - Last Review: 30 Jan 2017 - Revision: 2

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