You don't have permission to mount the file.
The message window is shown in the following screen shot.
This problem occurs when you perform either of the following operations:
- You double-click an .iso file or you use disk image tools to mount an ISO image from either a local or network source.
- You try to mount an ISO image through the shortcut menu in Windows Explorer.
Other reported symptoms
- When you click an .iso file in Windows Explorer to try to mount the ISO image, the operation fails and you receive the following error message:Sorry there was a problem mounting the file
- You receive the following Windows PowerShell error message:Error:17098 - The component store has been corrupted
- When you run the mountdiskimage -imagepath c:\images\windows8.1_enterprise.iso command in PowerShell, the operation fails and you receive the following error message:mount-diskimage: "The version does not support this version of the file format".
- A USB media reader device is attached to the computer.
- Removable media is mounted in the computer.
- The .iso file that you are trying to mount is a sparse file.
Method 1: Check the file properties
- In the C:\images folder, right-click the Windows8.1_Enterprise.iso file.
- Click Properties.
- Click Details.
- Check the Attributes line for the letter "P" to indicate a sparse file.
Method 2: Use PowerShell
- Run the following Windows PowerShell command:
- Check for the word "SparseFile" in the command output to indicate a sparse file.
Resolution 1Copy the ISO file to a new file by saving it to a different folder or giving it a different name.
This should remove the sparse attribute and enable the file to be mounted.
Resolution 2If you have a flash media reader or any removable media, try to eject the removable media. Then, reassign the drive letters in such a manner that you leave a lower drive letter available to mount the ISO image. The file might not behave correctly if it has an assigned drive that follows other drives.
For example, consider the following layout.
|F||ISO (auto assigned)|
After you eject the ISO drive F, reassign the USB drive to drive F. Now when you mount the ISO image, it will be auto assigned to drive E without generating any errors. The new layout will be as follows.
|E||ISO (auto assigned)|
Article ID: 2993573 - Last Review: 11 Sep 2014 - Revision: 1