What to do when Products and Services are not populating on a Work Order Generated from an Agreement.
- I created agreement
- I added Agreement Schedule with Daily Recurrence
- Auto generate Work Orders - Yes
- Auto generate Schedules - No
- Auto Generate Days in Advance - 7
- Added two Agreement Incidents to Agreement Schedule (1 incident with Populate items on Agreement - Yes and other Incident with Populate on Agreements - No)
- Products and Services of Incident did indeed become Agreement Products and Services
- Changed status of Agreement to Active
I manually generated an Agreement Work Order (via Schedule Dates). Products and Services did populate on this work order.
Article ID: 3131046 - Last Review: 13 Jan 2016 - Revision: 1