Technical scenarios matrix for Office 365 Dedicated/ITAR


The Technical scenarios matrix (TSM) provides guidance about how to resolve technical support issues (break-fix) in Microsoft Office 365 Dedicated/ITAR. Around the core workloads and areas, you can search and filter for solutions to issues that your organization may experience. For each technical scenario, you can take the following actions:
  • See the resolution path
  • Reference a Support KB article (linked) that's related to your platform (Aruna, ANSI, vNext) 
  • See whether the issue can be addressed through self-service tools
Workloads and areas: select the relevant area

A screenshot of the TSM areas page

More Information

When to use the TSM

  • The TSM should be referenced before you submit an escalation. It may help you resolve the issue on your own without having to involve Microsoft Support. 
  • The TSM should be available to all Service Desk/IT Pros who submit escalations to Microsoft. 

Where to find the TSM

The TSM is updated monthly. A What’s New tab shows the changes that you make, for quick reference. Each month the TSM is posted to the following sites:  

Article ID: 3141127 - Last Review: 19 Feb 2016 - Revision: 1