- Your call isn't completed successfully, and you may receive an error message. For example, when a user makes a call to Australia by using the +61 02 XXXXXXXX phone number format, the call fails with the following error: number not in service
- The following details are recorded in the UCCAPI logs from the Mediation server:Error message: SIP/2.0 404 Not Found
Reason: Gateway responded with 404 Not Found (User Not Found)
With Skype for Business on-premises deployments, administrators frequently configure normalization rules to handle different dialing behaviors of users. However, when you use the Cloud, international phone numbers must be dialed in the format of + (Country Code)(Area Code)(Local Number). In the earlier example, the phone number should be dialed using the following format: +61 2 XXXXXXXX.
Article ID: 3141415 - Last Review: 29 Dec 2016 - Revision: 1