PIN sign-in issues

Applies to: Windows 10

If you're having trouble with your PIN, you can reset it either when you're trying to sign in, or after you've successfully signed in.

  • Note: If you're worried that someone has unauthorized access to your account, see Recover your Microsoft account and Security info & verification codes.
  • To reset a PIN when you're trying to sign in:
    • On the sign-in screen, select I forgot my PIN below the PIN text box. If there are multiple accounts on the PC, choose the one you need to reset. If you don't see I forgot my PIN, select Sign-in options and choose the password option. Then reset your PIN after you've signed in.

    • On the Enter your password screen, type the password for your Microsoft account, and then select Next. You can reset your password if you've forgotten it too.

    • On the Help us protect your info screen, choose to receive your security code either as a text or email message. If you select text, type the last four digits of your phone number, and then select Send Code. Learn more about security info and verification codes.

    • When you get the code as a text or email message on a separate device, enter it on the Enter the code you received screen, and then select Next.

    • In the Set up a PIN dialog box, enter your new PIN and confirm it. Your new PIN is set.

  • If you remember your PIN and sign in successfully, you can then change the PIN to a number you'll remember more easily next time.
  • To change a PIN when you're signed in:
    • Go to Start   > Settings  > Accounts > Sign-in optionsNote: If you've just updated your computer to Windows 10, go to Start   > Settings  > Network and Internet. Make sure you're connected to the internet. If you aren't, connect and then try signing in with your PIN again.

    • Tap or click I forgot my PIN and then set up your new PIN.