Try Microsoft Edge A fast and secure browser that's designed for Windows 10 No thanks Get started
Sign into http://www.office.com/myaccount with your Microsoft account, and check if you can download Office from there.
Check your junk email folder.
Check the order page from the online store you purchased Office from.
Contact Microsoft Office Support
Article ID: 4026552 - Last Review: 29 Jul 2017 - Revision: 1