Note Some products might not be available in your country or region.
Some products might not be available in your country or region.
Contact us to get help with hardware and software issues, or ask questions about your extended warranty service plans.
Before you contact us
The Surface Diagnostic Toolkit for Business is a way for customers to resolve Windows Update and software issues, as well as help to diagnose hardware problems on Surface devices.
If you are still having a problem, contact us:
For businesses, government or educational institutions
For Microsoft Premier Customers
- Submit an incident with Microsoft Premier Online (fees may apply*)
*Customers opening incidents for hardware issues will not be charged unless the issue is determined to be outside of warranty coverage.