Invalid License: This application requires a license and you do not have an appropriate license assigned. Error Code: 2147812097

Applies to: Dynamics CRM Online

Symptom


When a user tries to access an app module (business application) which requires an appropriate license and is not assigned, the user receives the following error message: 

This app requires a license and you don’t have the appropriate license to access this app. Please contact your administrator to get the appropriate license assigned, as per details provided. 

Details 

User does not have a license to access this app module uniqueName=< unique name> with Id=<Id> from publisher=<publisher name>. A license is required with one of the service plans: <Service Plan name>: <Service Plan Id>. Please refer to the article <link to this KB> for more details. 

Cause


This issue occurs when an application requires a license and the administrator has not assigned the appropriate license to the user(s) of the application.  

For e.g. if the user with a team member license tries to access the Customer Service Hub application, the user will see this error:

This app requires a license and you don’t have the appropriate license to access this app. Please contact your administrator to get the appropriate license assigned, as per details provided. 

Details 

User does not have any license to access this app module uniqueName= Customerservicehub from publisher= dynamics365customerengagement. A license is required with one of the service plans: 'Dynamics 365 for Customer Service: 99340b49-fb81-4b1e-976b-8f2ae8e9394f 

Resolution


The resolution here is reach out to your administrator and request the license to be assigned. The license name and the application names are present in the error details. 

Dynamics Team Member License Error