How to enter a purchase order return to a vendor for an item that was sold in Microsoft Dynamics GP


INTRODUCTION

This article discusses how to enter a purchase order return to a vendor for an item that was sold in Purchase Order Processing in Microsoft Dynamics GP or in Microsoft Business Solutions - Great Plains.

MORE INFORMATION

To enter a purchase order return to a vendor for an item that was sold in Purchase Order Processing in Microsoft Dynamics GP, follow these steps:
1.

Use the appropriate method:

• In Microsoft Dynamics GP, Purchase Order Returns is already installed. Go to step 2.
• In Microsoft Business Solutions - Great Plains 8.0 and in earlier versions, make sure that Purchase Order Returns is installed.

To do this, click Transactions , click Purchasing , and then click Returns Transaction Entry . If Returns Transaction Entry is unavailable, you must install Purchase Order Returns.

For more information about how to install Purchase Order Returns, click the following article number to view the article in the Microsoft Knowledge Base:

857798 How to install Purchase Order Returns



     
2. In the Type list, click Inventory w/Credit .

Note The transaction is now an inventory transaction because it has been returned through Sales Order Processing.

If you click Return w/Credit , you will not see the receipt.
3. In the Vendor Doc. No. field, type the vendor document number.
4. In the Vendor ID field, type the vendor ID.
5. In the Vendor Item field, type the number of the item that you want to return.
6. Click the lookup button next to the Receipt No. field, and then double-click the receipt that you want to return.

The Inventory Type field displays RETURN . The Receipt Number field displays the Sales Order Processingreturn number.
7. In the Quantity Available field, type the quantity that you want to be returned.
8. In the Unit Cost field, change the cost if this procedure is required.
9. Click Post , and then print the posting journals.
When you complete this process, a credit voucher is created in Payables Management in Microsoft Dynamics GP. The credit voucher will have a document type of "Return." You can apply this credit to the original vendor invoice.