Frequently asked questions about how to install Order Management for Business Portal


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INTRODUCTION

This article contains answers to frequently asked questions about how to install Order Management for Business Portal 3.0 in Microsoft Dynamics GP.

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Q1: What documentation should I read before I install Order Management?

A1: Before you install Order Management, read the following documentation: • For information about the system requirements for Business Portal, visit the following Microsoft Web site:

https://mbs.microsoft.com/customersource/support/documentation/systemrequirements/


• For information about how to administer Order Management, see the OrderManagementAdministratorGuide.pdf file. This file is located in the Documentation folder on the Business Portal CD.


     
Q2: What user account should I use to log on to the server that is running Microsoft Internet Information Services (IIS) before I install Order Management?

A2: Log on to the server as a user who has local administrator rights so that you have permissions to update the registry and to create files.

Q3: In what order should I install Order Management and the related components?

A3: Install Order Management and the related components in the following order:
1. Install eConnect. To do this, double-click the CDSetup.exe file on the Business Portal CD, click Business Portal Prerequisites , and then click Install eConnect .
2. Install Catalog Maintenance. To do this, double-click the CDSetup.exe file on the Business Portal CD, click Business Portal Prerequisites , and then click Install Catalog Maintenance .
3. Install Order Management. To do this, follow these steps:
a. On the Business Portal CD, double-click the CDSetup.exe file, and then click Install Business Portal .
b. Click Add/Remove Features .
c. Click Order Management , and then click Entire feature will be installed on local hard drive .
Q4: What guidelines should I follow when I install eConnect in Microsoft Dynamics GP 9.0?

A4: Follow these guidelines when you install eConnect: • Install eConnect Runtime in Microsoft Dynamics GP 9.0 on the server that is running Business Portal. If an earlier version of eConnect is on the server that is running Business Portal, remove that earlier version. Then, install eConnect Runtime.

Notes
• To open the Data Link Properties window, click the ellipsis button in the Microsoft OLEDB Provider for SQL Server window. If you connect to the server that is running Microsoft SQL Server by using the Use a specific user name and password option, make sure that Allow saving password is selected on the Connection tab.

Note If Allow saving password is not selected, you receive the following error message:

Error -2147217843. Login failed for user 'sa'.


• In the eConnect Services/COM+ Package Login Information window, you have to type your domain, user name, and password. When you log on, follow these guidelines:

  • • eConnect Runtime is used by other products, such as Microsoft Dynamics CRM. Make sure that the new version of eConnect Runtime is compatible with the products that are using the version of eConnect Runtime that is currently running on the server.

       

    • If you type the wrong password in the Password box, the eConnect installer closes. If the eConnect installer closes, start the eConnect installation again. Then, in the Add or Remove Programs dialog box, click Remove . After eConnect is uninstalled, you can reinstall eConnect.


       

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Q5: What are the rules and the policies that should be configured for the Microsoft Internet Security and Acceleration (ISA)Server?

A5: For more information, see Chapter 16 in the BusinessPortalInstallation.pdf file on the following Microsoft Web site:

https://mbs.microsoft.com/public/gponline/businessportal.htm