You notice that batches have a status of Void in Accounts Receivable or in Inventory in Microsoft Dynamics SL

Applies to: Dynamics SL 2011Accounts Receivable

Symptoms


You notice that a batch of documents in Accounts Receivable in Microsoft Dynamics SL or a batch of transactions in Inventory in Microsoft Dynamics SL have a status of Void. These batches originated in Order Management in Microsoft Dynamics SL.

Cause


After you print or print preview the Sales Journal report, the Sales Journal (40.690.00) process runs. If the printing process or the Sales Journal (40.690.00) process is interrupted, the Sales Journal (40.690.00) process automatically rolls back the batch of documents in Accounts Receivable and the batch of transactions in Inventory. (The printing process or the Sales Journal (40.690.00) process may be interrupted because of a printer error or a workstation failure.) The Sales Journal (40.690.00) process sets the status of the batches to Void.

Resolution


Note Do not try to manually modify the batches that have a status of Void.

To resolve this problem, use one of the following methods. If the method that you use does not resolve this problem, try the other method.

Method 1

Print the Sales Journal report again. To do this, follow these steps:
  1. In the Modules menu, click Order Management.
  2. In the Order Management pane, click Sales Journal under Reports.
  3. In the Sales Journal (40.690.00) screen, click Print or click Print Preview.

Method 2

Print the specific sales journal ID again. To do this, follow these steps:
  1. Locate the sales journal ID. To do this, follow these steps:
    1. In the Order Management pane, click Shippers under Input.
    2. In the Shipper ID box, type one of the shipper IDs that you intended to be in the batches. Then, press TAB.
    3. On the Other Information tab, note the value in the Sales Journal ID box.
  2. Print the Sales Journal report by using the specific sales journal ID. To do this, follow these steps:
    1. In the Order Management pane, click Sales Journal under Reports.
    2. On the Options tab, type the sales journal ID that you noted in step 1c.
    3. Click Print or click Print Preview.