Error messages when you start Microsoft Dynamics GP: "Unhandled object exception"

Applies to: Dynamics GP 2010


When you start Microsoft Dynamics GP, you receive the following error messages.

Error message 1

Unhandled object exception: ClassFactory cannot supply requested class


Error message 2

Unhandled object exception: Error calling method 'createProcessingInstruction'



This problem occurs because the MSXML3.dll file is not registered.


To resolve this problem, reregister the MSXML3.dll file. To do this, follow these steps:
1. Exit Microsoft Dynamics GP.
2. Click Start , click Run , type cmd , and then click OK .
3. At the command prompt, type regsvr32 MSXML3.dll , and then press ENTER.
4. Start Microsoft Dynamics GP.


Microsoft Dynamics GP 2010
Microsoft Dynamics GP 10.0
Microsoft Dynamics GP 9.0
System Manager