Error message when you open the Reprint GL Batch Control Reports (01.410.00) screen in Microsoft Dynamics SL 7.0: "GL - Reprint GL Batch Control Reports has encountered a problem and needs to close"


Symptoms


When you try to open the Reprint GL Batch Control Reports (01.410.00) screen in Microsoft Dynamics SL 7.0, you may receive the following error message:
GL - Reprint GL Batch Control Reports has encountered a problem and needs to close

Workaround


Note Before you follow the instructions in this article, make sure that you have a complete backup copy of the database that you can restore if a problem occurs.

To work around this problem, use one of the following methods:

Method 1

If you own a license for Multi-Company, follow these steps:
  1. In the navigation pane, click Financial.
  2. In the Financial navigation pane, click General Ledger.
  3. In the General Ledger details pane, click GL Setup under Setup.
  4. Click to select the Activate Multi-Company with Inter-Company Processing check box.
  5. Click to select the Allow Multiple Companies in a Single Database check box.
  6. Click Save. Then, close the GL Setup (01.950.00) screen.

Method 2

If you do not own a license for Multi-Company, populate the Multi-Company fields in the GLsetup table in the Microsoft Dynamics SL application database by using SQL Server Management Studio or by using SQL Query Analyzer. To do this, run the following statement:
Update glsetup set mcactive=1,mult_cpny_db=1

Resolution


Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL service pack or version that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics SL 7.0

Changed FilesDateFile Version
0141000.exe 02-Oct 20087.00.21002.00

Microsoft Dynamics SL 7.0 Service Pack 1 (SP1)

Changed FilesDateFile Version
0141000.exe 04-Feb 20097.01.30204.02

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

For information about the prerequisites for this hotfix, see the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue numbers 14714 and 17730.

This problem was first corrected in Microsoft Dynamics SL 7.0 Service Pack 2 (SP2) and in Microsoft Dynamics SL 7.0 Feature Pack 1 (FP1).

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates