Error message when you try to set a contract to "expired" in the Service Contract Entry (SN.001.00) screen in Service Contracts in Microsoft Dynamics SL 7.0: "System Message 28004"


Symptoms


When you try to set the value in the Status box to Expired in the Service Contract Entry (SN.001.00) screen in Microsoft Dynamics SL 7.0, you incorrectly receive the following error message:
System Message 28004 - The total amount billed (invoiced) does not equal the total amount of revenue recognized.
This problem occurs when the status for all lines on the Revenue tab is Processed.

Resolution


Hotfix information for Microsoft Dynamics SL 7.0

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL service pack or version that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics SL 7.0 Feature Pack 1 (FP1)

Changed FilesDateFile Version
SN00100.exe26-Jun 2009 7.03.30626.00

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

For information about the prerequisites for this hotfix, refer to the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue number 19207.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates