Microsoft account help
Featured
How to reset your Microsoft account password
If you forgot the password you use to sign in to Microsoft services, you might need to reset it.
Featured
Parental consent and Microsoft child accounts
For a child to create a Microsoft account, a parent or guardian’s permission may be required.
- Sign in to a Microsoft account
- Learn about Microsoft family
- How to reset your Microsoft account password
- When you can't sign in to your Microsoft account
- Returning items you bought from Microsoft Store
- Find and lock a lost Windows device
- Parental consent and Microsoft child accounts
- Redeem a gift card or code to your Microsoft account
- Change how you pay for a Microsoft subscription
- What is a Microsoft account?
- Sign up for a Microsoft account
- Sign in to a Microsoft account
- Change the email address or phone number for your Microsoft account
- Change your Microsoft account display name
- Change the birthdate on your Microsoft account
- Add an email address or phone number to your Microsoft account
- Change your Microsoft account picture
- How to reset your Microsoft account password
- When you can't sign in to your Microsoft account
- That Microsoft account doesn't exist
- Get back into your Microsoft account if it's been compromised
- Recover your Microsoft account
- Replace your Microsoft account security info
- What happens if there's an unusual sign-in to your account
- Why is Microsoft texting me?
- Help protect your Microsoft account
- Create a strong password
- Security info & verification codes
- How to add security info to your Microsoft account
- Why is Microsoft texting me?
- Check the recent sign-in activity for your Microsoft account
- About two-step verification
- App passwords and two-step verification
- How to use the Microsoft Authenticator app
- What is Microsoft family?
- Add members to your Microsoft family
- Set restrictions for your child on Windows 10 and Xbox One
- Family features on Microsoft Launcher
- See your child's device use with activity reports
- Require kids to ask a parent before buying stuff in Microsoft Store
- Parental consent and Microsoft child accounts
- Block inappropriate apps, games, and media on Windows 10 and Xbox One
- Block inappropriate websites on Windows 10 and Xbox One
- Remove members from your Microsoft family
- Returning items you bought from Microsoft for exchange or refund
- Change your payment method or credit card
- Track your order from Microsoft Store
- Find your downloads and product keys
- Change the name or address associated with your Microsoft account
- Find balance statements using your order history
- Add money to your Microsoft account
- What to do about unexpected charges from Microsoft
- Troubleshoot problems with payment options
- For more help with orders and purchases, visit Microsoft Store help
- Add money to your Microsoft account
- Check how much money is in your Microsoft account
- Get gift cards for Microsoft Store
- Redeem a gift card or code to your Microsoft account
- Cancel a gift card you bought for someone else
- Microsoft gift cards terms and conditions
- Taxes and fees when using your Microsoft account
- Limits on the money in your Microsoft account
- When the money in your Microsoft account expires
- Learn about Microsoft Rewards
- How to earn Microsoft Rewards points
- How to redeem Microsoft Rewards points
- Track my Microsoft Rewards orders
- See how many Microsoft Rewards points I have
- I don't see the Microsoft Rewards gift card I want
- Shop and earn Microsoft Rewards points
- About Microsoft Rewards status levels
- Change my Microsoft Rewards primary email
- Contact Microsoft Rewards Support
Get more support
Microsoft Community
Post questions, follow discussions, and share your knowledge in the Microsoft Community forums.
Ask the communityMicrosoft Store help
Find answers to your questions about orders, downloads, and more from Microsoft Store.
Get Microsoft Store helpContact support
Need assistance with your Microsoft product? We'll get you the help you need.
Get support