Could not request a gift card refund

Unfortunately, if you purchased the gift card, but are unable to request a refund using the steps listed above, an agent will not be able to help.

Only the person who bought the gift card can request a refund. If someone purchased the gift card for you, please have the person who bought the gift card process a refund.

For more information, see Microsoft gift cards terms and conditions.

Did this resolve your question?

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×