If a digital gift card hasn't been redeemed, you can cancel it and get a refund up to 14 days from the date you bought it. Your gift cards are non-transferable to another person or Microsoft account.

  • Sign in to the gift card history page in your Microsoft account. If you end up on a gift card merchandise page, select Gift card history >¬†sign in >¬†then select Gift card history again.

  • Locate the gift card to cancel.

  • Select Cancel > Confirm to cancel the order and get a refund.

  • This applies to digital gift cards purchased online from Microsoft. It doesn't apply to physical gift cards purchased in a store, or to codes for products like Office or Xbox. Microsoft gift cards terms and conditions

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