Advisory Services for Operations Manager
is a remotely delivered, hourly fee based, consultative support option that provides a more comprehensive result beyond your break-fix product maintenance needs. This support option includes working with the same technician for assistance with issues like product migration, reviewing code, or developing a new program. This service is usually used for shorter engagements, designed for developers and IT professionals who do not require the traditional on-site consulting or sustained account management services that are available from other Microsoft support options.Service Description:
- Microsoft Advisory Services provides short-term advice and guidance for problems not covered with Problem Resolution Service and requests for consultative assistance for design, development and deployment issues.
Billing for Advisory Services engagements will be based on an hourly fee of $210 U.S. The scope of the engagement is estimated prior to the delivery of the service, and a contract will be executed between Microsoft and the customer before initiating work.
Microsoft Advisory Services can be accessed by dialing (800) 936-5200 in the United States and Canada only.
Any situation in which a customer is attempting to do a deployment of machines running NT 4.0 (Server or Workstation) or Windows 2000 (Server or Professional) using RIS, SysPrep, or Unattended Installation -- and has not actually deployed.
Advisory Services will assist with the deployment of Windows 2000 Professional through the use of an unattended installation, RIS, or Sysprep.
Setup/Configuration of Active Directory:
- An unattended installation running Setup with an Answer file.
- A Remote Installation Services (RIS) Setup as well as helping to create either of the two types of operating system images, CD-based images and RIPrep images and transferring the image to other computers.
- The use of Sysprep, which prepares a hard disk on a master computer for duplication to other computers and then runs a third-party disk-imaging process to transfer the image to other computers.
Certificate Server 2.0:
- General installation and guidance through rollout of a new Windows NT 4.0 or Windows 2000 domain.
- Provide an understanding of the pros and cons of a chosen configuration.
- Provide an understanding of how to configure components of Active Directory such as:
- ACL's (Permissions and Auditing)
- Client Side Caching
- Delegation of Tasks
- Directory Replication
- Distributed File System (DFS)
- Encrypted File System (EFS)
- File Replication Service (FRS)
- Group Policy
- Users and Groups
- Schema Management
- Trust Relationships
Change & Configuration Management:
- Provide assistance in planning and configuring a Certificate server.
- Installation and configuration of smart card logon to a computer.
Windows Scripting Host (WSH) and ADSI:
- Assisting a customer in increasing security on a single or set of computers through the aid of Group Policy, Profiles, File Permissions, User Rights, etc.
- Provide assistance in planning a deployment of Group Policy.
- Provide assistance with the creation of adm files that are specific to the desired scenario.
New Installations or Reinstalls:
- Microsoft provides the ability to assist in Windows Scripting Host and ADSI issues; please note your assistance may require collaboration between the Developer Support and Platforms groups, depending on the nature of your issue.
- Advisory Services can be utilized in situations where the customer's objective is to have Microsoft assist with more than the installation of the OS and IIS. For example, a new installation of Windows 2000 Server, that includes the installation and configuration of IIS, DHCP, DNS, and Exchange.
- Advisory Services can provide assistance with the installation and configuration of core networking technologies such as ISA, DHCP, DNS, RAS, Routing or WINS solution in delivering seamless enterprise-wide access to resources.
- Installation of Interix, without Services for Unix 3.0 will also generally fall under Advisory Services. A generic test script may be provided by Microsoft to test basic functionality and rule out custom code as the source of the particular problem or error.