Receive Support with Easy Assist
Microsoft Easy Assist allows a Microsoft support professional in another location view your computer screen and work on your computer over a secure connection.
By using the Microsoft Easy Assist service, you agree that during this session, the support professional may start the recording function. This will result in your communications being recorded and logged by Microsoft Easy Assist. You may request that a link to this recording be e-mailed to you after the session. If you do not agree to recording, please exit Microsoft Easy Assist.
Provide session information
Enter your name and the session ID that the support professional has provided, and then click Next.