Frequently asked questions about the new Office
Questions fréquemment posées au support technique Microsoft sur le nouvel Office et liens d'aide les plus populaires
Find answers to commonly asked questions about the new Office
I get an error with IntegratedOffice.exe when I try to install or update the new Office, what to do?
Use the Office Fix it in this article to solve install or update problems when you see this error:
During install setup hangs for Office 2013 and Office 365 between 80% and 90%, how can I proceed?
You can find the solution in this article: http://support.microsoft.com/kb/2813190
I get the following error during my installation: "Can't verify the signature"
You can find the solution in this article: http://support.microsoft.com/kb/2756166
Installing MSI and Click-to-Run versions of Office 2013 on the same computer is not supported. How to proceed in this case?
You can find the solution in this article: http://support.microsoft.com/kb/2753630
When I try to buy the new Office, I get the message: "We're sorry, an error has occurred".
You can find the solution in this article: http://support.microsoft.com/kb/2810590
When I try to install Office 2013 I get the error: “Something went wrong and we can't sign you in right now”.
You can find the solution in this article: http://support.microsoft.com/kb/2811180
I get a procedure entry point error when I want to install Office 2013
You can find the solution in this article: http://support.microsoft.com/kb/2809945
What are the system requirements for the new Office?
Read this article for more information about the system requirements: http://office.microsoft.com/en-gb/products/office-system-requirements-FX102921529.aspx
How to order a backup DVD for Office 365?
Learn how to order a backup DVD in this article: http://support.microsoft.com/kb/2808266/
How to install Office 365 ?
After you purchased an Office 365 subscription you can begin your install here: https://officesetup.getmicrosoftkey.com/
How can I uninstall Microsoft Office 2013 or Office 365?
You can find the solution in this article: http://support.microsoft.com/kb/2739501
How to install or remove individual Office programs and components?
You can find the solution in this article: http://office.microsoft.com/en-gb/support/install-or-remove-individual-office-programs-and-components-HA010354261.aspx
How to configure an email account in Outlook 2013?
Learn how to set up your email: http://support.microsoft.com/kb/2758902
How can I change the language?
Find the solution in this article: http://office.microsoft.com/en-gb/sharepoint-workspace-help/enable-the-use-of-other-languages-in-your-office-programs-HA010354783.aspx
How many installs do I have left for Office 365?
You can check the available installs for your account here: https://office.microsoft.com/MyAccount.aspx
Where can I find my product key?
Learn how to find your product key: http://office.microsoft.com/en-gb/support/find-your-product-key-for-office-2013-and-office-365-suites-HA102830243.aspx
Where do I find templates?
Read more about finding templates: http://office.microsoft.com/en-gb/access-help/where-do-i-find-templates-HA010354246.aspx
How to import a PST?
Find out how to import a PST here: http://office.microsoft.com/en-gb/outlook-help/import-outlook-items-from-an-outlook-data-file-pst-HA102919679.aspx
How can I change the contrast or the theme in the new Office?
You can change the theme or the background colour in Office by clicking File > Account in any Office product with the exception of Outlook. In Outlook, Click File > Office Account.